Shipping policy

UK DELIVERY

Kitsune Trove currently delivers to addresses within the United Kingdom only.

The delivery methods and prices available for your order will be displayed during checkout. Available options may vary depending on the size, weight and value of the products ordered.

PROCESSING TIMES

Orders are normally prepared and dispatched within two working days.

Orders placed during weekends or public holidays will normally begin processing on the next working day. Dispatch may occasionally take longer during particularly busy periods, but we will contact you if there is a significant delay.

DELIVERY TIMES

Delivery times shown at checkout are estimates and begin once your order has been dispatched. They are not guaranteed delivery dates unless expressly stated.

Once your order has been dispatched, you will receive a confirmation email. Tracking information will also be provided where the selected delivery service includes tracking.

PACKAGING

Every order is packaged carefully to protect it during delivery.

Individual trading cards are placed in protective sleeves and rigid card protection where appropriate. Graded cards, sealed products and other collectibles are securely wrapped and packaged according to their size and value.

We may require tracked or insured delivery for higher-value cards, graded slabs and sealed products.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check your details carefully before placing an order. If you notice an error, contact hello@kitsunetrove.co.uk immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

DELIVERY RESPONSIBILITY

Kitsune Trove remains responsible for the goods until they are delivered to you or to another person you have identified to receive them.

If tracking shows that an order has been delivered but you cannot locate it, please check with members of your household, neighbours and any nominated safe place before contacting us.

DELAYS AND LOST ORDERS

Delivery delays can occasionally occur due to carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, contact hello@kitsunetrove.co.uk with your name and order number. We will review the tracking information and raise an enquiry with the delivery provider where appropriate.

Please do not assume an order is lost until the delivery provider’s applicable waiting period has passed.

DAMAGED ORDERS

If your order arrives damaged, contact us as soon as possible at hello@kitsunetrove.co.uk.

Please retain the item and all original packaging and provide:

• Your name and order number
• Photographs of the external packaging
• Photographs of the internal packaging
• Clear photographs showing the damage to the product

This information allows us to assess the issue and raise a claim with the delivery provider where necessary.

RETURNS

Information about cancellations, returns and refunds is available in our Return and Refund Policy:

https://kitsunetrove.co.uk/policies/refund-policy

CONTACT

For shipping enquiries, contact:

Kitsune Trove
Email: hello@kitsunetrove.co.uk
Telephone: 07718 940461