Refund policy

RETURNS AND REFUNDS POLICY

This policy applies to orders placed through the Kitsune Trove website. It does not affect your statutory rights.

CHANGE-OF-MIND CANCELLATIONS

If you are a UK consumer, you may request to cancel your online order within 14 days of receiving it, without giving a reason.

After notifying us of your cancellation, you must return the item within a further 14 days.

To request a return, contact hello@kitsunetrove.co.uk and provide your name, order number and details of the item you wish to return. Returns must be sent to:

Kitsune Trove
31 Lauriston Road
Walton
Liverpool
L4 9TP

Please do not send an item back before contacting us.

RETURN CONDITION

You may inspect an item in the same way that you reasonably could in a physical shop. Returned products must include all components, packaging, certificates and accessories originally supplied.

Products must be returned securely packaged and protected against damage.

If an item has been handled, opened, altered or damaged beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.

TRADING CARDS, GRADED CARDS AND SEALED PRODUCTS

Every card, slab and sealed product is inspected before dispatch. We may retain photographs, identifying details, serial or certification numbers, packaging records and other information required to verify the item supplied.

Returned trading cards and graded cards will be inspected against our original listing photographs and dispatch records. Refunds can only be issued for the same genuine item originally supplied.

Opening booster packs, booster boxes or other factory-sealed products generally goes beyond the handling that would normally be permitted in a physical shop and may substantially reduce or remove their resale value. Where legally permitted, any refund may therefore be reduced to reflect that loss in value.

This does not limit your rights if an item was faulty, damaged, counterfeit, incorrectly supplied or not as described when delivered.

Any suspected product substitution, tampering or fraudulent return may be reported to the relevant payment provider, delivery company, selling platform or authorities.

RETURN POSTAGE

For a change-of-mind return, you are responsible for the direct cost of returning the item. We strongly recommend using an insured and tracked delivery service because you remain responsible for the returned item until it reaches us.

If the product is faulty, damaged, incorrectly supplied or not as described, Kitsune Trove will cover reasonable return postage costs.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, faulty, incorrectly supplied or not as described, contact hello@kitsunetrove.co.uk as soon as possible. Please include your order number and clear photographs of the item and packaging where relevant.

We will assess the issue and explain the available resolution. Your statutory rights are not affected.

REFUNDS

Once a return is received, we will inspect it and confirm the outcome by email.

Where a cancellation is valid, we will refund the item price and the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not normally refundable.

For change-of-mind returns, we may withhold the refund until we receive the goods or you provide evidence that they have been returned.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or acceptable evidence of return, as applicable. Your bank or payment provider may require additional time to display the refund.

EXCHANGES

We do not currently offer direct exchanges. If you want a different item, please return the original item in accordance with this policy and place a separate order.

CANCELLATION FORM

You may use the following wording to cancel an eligible order:

To: Kitsune Trove, 31 Lauriston Road, Walton, Liverpool, L4 9TP, United Kingdom, hello@kitsunetrove.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Customer signature, if submitted on paper:

Date: